FAQs

How do I contact Igloo?
What are downloads?
What is PDF format?
What do I need to be able to view downloaded documents?
How can I print a page?
Why does my printed page look different to the online version?
How can I best view the website?
How can I be sure that I am seeing the most up-to-date pages?

 

How do I contact Igloo?

Please refer to the contact us page on this website. You can contact us by post, fax, e-mail or by phone.

 

What are downloads?

Information on this website, such as product brochures or fund factsheets, is sometimes viewable as downloadable documents. Download documents are saved as PDF (Portable Document Format) files.

 

What is PDF format?

A PDF document (portable document file) has been captured with all it's formatting in place so that you can view it or download it with images, tables, and charts that don't change or distort if your computer settings differ.

 

What do I need to be able to view downloaded documents?

To open a PDF file, you will need the Adobe Acrobat Reader software. The Adobe Acrobat Reader software is freely available from the Adobe website. Visit the Adobe website to get a copy of free Acrobat Reader software.

 

How can I print a page?

There is a 'Print this page' option at the bottom of each page. Not all browsers support the print button function. If you have difficulty printing, you can either hold down the 'CTRL' then press the 'P' key, or right click on the mouse and choose the 'Print' option.

 

Why does my printed page look different to the online version?

Browsers usually render the printed page slightly differently to the online version. We have designed the pages that we ask you to print out so that they are formatted correctly when printed. If you have trouble printing these pages, please ensure that:

a) the correct printer driver for your printer is installed;
b) the correct paper type has been selected;
c) the paper margins are set appropriately.

 

How can I best view the website?

You'll get the most from our website if you set your screen resolution to 800 x 600 pixels or higher. (With a lower setting, you may not see everything on a page.) For assistance checking or modifying your screen resolution, see your operating system's user manual or on-screen Help directory - or follow the instructions below.

For Windows:

  1. Minimise your browser.
  2. Right click on your Windows desktop and select 'Properties' from the drop-down menu.
  3. Select the 'Settings' tab from the top of the 'Display Properties' pop-up menu.
  4. Check the display resolution indicated by the 'Display Area' or 'Desktop Area' slider.
  5. If necessary, adjust the resolution by dragging the slider to 800 x 600 pixels.

For Macintosh:

  1. Minimise your browser.
  2. Open the 'Apple' drop-down menu.
  3. Select 'Control Panels' and open 'Monitors & Sound'
  4. Check the display resolution setting highlighted in the 'Resolution' box.
  5. If necessary, adjust the resolution by clicking on the new setting.

 

How can I be sure that I am seeing the most up-to-date pages?

All our pages carry a 'Page last updated' date stamp to show you when the page was last updated. If you are unsure whether you are viewing the latest pages on a web site you can simply refresh or reload the pages.

Microsoft Internet Explorer 5 and above

  1. On the 'View' menu, choose 'Refresh'.
  2. Or you can click on the 'Refresh' button on the toolbar.

Netscape 6.x

  1. On the 'View' menu, choose 'Reload'.
  2. Or click on the button on the toolbar.